Returns & Exchanges

We want you to love your Purple products, but if you’re having problems, we can exchange them or help you return them.

Mattresses

PurpleFlex™ (Previously known as NewDay™), Purple Mattress®, Purple Plus™, PurpleRenew™, Purple Restore™ Mattress, Purple RestorePlus™ Mattress, Purple RestorePremier™ Mattress, Purple Rejuvenate™ Mattress, Purple RejuvenatePlus™ Mattress, Purple RejuvenatePremier™ Mattress, and Kid Mattress®

You have 100 calendar days from the date of delivery to return your Purple® mattress.

Because it can take some time for your body to adjust to better support, we require sleeping on the mattress for a minimum of 21 days. For tips on how to make your sleep experience better, please contact us or check out our blog!

To be eligible for a return, the mattress must be clean, undamaged, and have the mattress law tag attached.  Photos of the mattress and the law tag will be required.

We will refund the full product price of the mattress less the value of any discount, interest accrued, and shipping charges once the mattress has been picked up. Purple or one of our authorized partners will arrange a time to remove the mattress for you.

PurpleFlex™ (Previously known as NewDay™), Purple Mattress®, Purple Plus™, PurpleRenew™, Purple Restore™ Mattress, Purple RestorePlus™ Mattress, Purple RestorePremier™ Mattress, Purple Rejuvenate™ Mattress, Purple RejuvenatePlus™ Mattress, Purple RejuvenatePremier™ Mattress, and Kid Mattress®

You have 100 calendar days from the date of delivery to exchange your Purple® mattress. Because it can take some time for your body to adjust to better support, we require sleeping on the mattress for a minimum of 21 days. For tips on how to make your sleep experience better, please contact us or check out our blog.

To be eligible for an exchange, the mattress must be clean and undamaged.

You are allowed one exchange. Your 100-night trial will continue from the date the first mattress was delivered (or 30 days from the delivery of your second mattress, whichever is greater). In most cases, your first mattress will be removed at the same time the second mattress is delivered.

To start a exchange (or for helpful hints), call Customer Care at 1-888-848-2305.

For questions about products purchased at a retail location, please contact the store directly.

Do I need to adjust to my new mattress?

When you’re used to sleeping on another mattress, it can take some time for your body to completely adjust to the superior support from your new Purple mattress. We highly recommend you sleep on it for at least 21 nights to let your body adjust. After that, if you’re still not sleeping well, we’ll help with an exchange or return. 

Woman sleeping in white sheets

Pillows

Purple Harmony™ Pillow, Purple Pillow®, Purple TwinCloud™ Pillow, Purple Cloud™ Pillow, Kid’s Purple Pillow®, Purple Freeform™ Pillow, Purple Dreamlayer™ Pillow, Purple Harmony Anywhere™ Pillow, and Purple Pillow Booster.

You have 100 calendar days from the date of delivery to return your Purple® pillow for a full refund. Because it can take some time for your body to adjust, we recommend sleeping on the pillow for a minimum of 30 days. For tips on how to make your sleep experience better, please contact us or check out our blog.

To be eligible for a return, the pillow must be clean and undamaged.

To start your return:

Start Pillow Return

Or email returns@purple.com (non-mattress returns only)

We don’t offer exchanges on pillows but you can easily return your item and purchase the one you want.

Seat Cushions

All Purple Seat Cushions

You have 30 calendar days from the date of delivery to return your Purple® Seat Cushion

To be eligible for a return, the seat cushion must be clean and undamaged.

To start your return:

Start Cushion Return

Or email returns@purple.com (non-mattress returns only)

We don’t offer exchanges on seat cushions but you can easily return your item and purchase the one you want.

Bedding

All Purple Sheet Sets, All Purple Pillowcase Sets, Purple Waterproof Mattress Protector, Purple Mattress Protector®, Purple Duvet®, Harmony Anywhere Travel Case and the Bearaby Weighted Blanket®.

You have 30 calendar days from the date of delivery to return your Purple bedding for a full refund.*

To be eligible for a return, the bedding must be clean and undamaged.

To start your return:

Start Bedding Return

Or email returns@purple.com (non-mattress returns only)

*Customer responsible for return shipping

We don’t offer exchanges on bedding products but you can easily return your item and purchase the one you want.

Bed Frames

Purple Premium Smart Base, Purple Premium Plus Smart Base, Purple Adjustable Base, Purple Platform Bed Frame, Purple Metal Platform, Purple Bed Frame, Purple Foundation, Purple Headboard.


Due to the nature of bed frames and headboards, we do not offer returns or refunds on these products. For questions, please email returns@purple.com or contact Customer Care at 1-888-848-2305.

We don’t offer exchanges on bases, platforms, bed frames, or the headboard.

Due to the nature of bed frames and headboards, we do not offer exchanges on these products. For questions, please email returns@purple.com or contact Customer Care at 1-888-848-2305

Squishy & Freeform Extra Fill

We do not offer returns, exchanges, or refunds on the Squishy or Freeform Extra Fill.

Therabody

Therabody products purchased at Purple Stores must be returned at Purple Stores. Should you need to return an item purchased at a Purple Store for any reason, you can do so within 30 days of the date you purchased the product. Returned products must be returned in “like new” condition with all original packaging and accessories. Any returns made after this period or otherwise not in accordance with these terms will not be accepted. 

Bring your product and proof of purchase to a Purple Store and a Sleep Genius Associate can assist you in processing the return. 

How is “like new” defined? The product should be free from any signs of wear, damage, or alteration. Specifically, it should not have scratches, dents, stains, or any other visible flaws that would detract from its appearance or functionality. Additionally, all original accessories and packaging should be included with the product. 

We don’t offer exchanges on Therabody products but you can easily return your item and purchase the one you want.

What does my warranty cover?

It’s rare, but once in a while there’s an actual problem with a product. Learn more about what your Purple warranty covers.

Complete Comfort Sheets in Blush Pink

Exclusively at Purple

Revolutionary GelFlex® Grid comfort

Our proprietary technology reduces pressure and provides support, adapting to your every move for unparalleled comfort.

Still need help deciding?

woman laying on mattress in showroom

Find Purple in thousands of stores across the country and try out our beds in person.

Woman on Seat Cushion

Our Sleep Geniuses answer questions and help you find your dream mattress.